Refund policy

Last Updated: 20 July 2026

At AIRE Purifiers Pte Ltd, we are committed to providing quality products and excellent customer service. This policy applies to all purchases made through airepurifiers.com.sg.

Nothing in this policy limits your rights under Singapore's Consumer Protection (Fair Trading) Act (CPFTA) and the applicable Lemon Law provisions.

1. Returns

We do not accept returns or refunds for change of mind, incorrect purchases, or if you no longer require the product.

Returns will only be accepted if:

the product is defective due to a manufacturing fault;
the wrong item was supplied; or
the product was damaged during delivery.

2. Damaged, Defective or Incorrect Items

Please inspect your order upon receiving it.

If your item is damaged, defective, or incorrect, please contact us within 7 days of delivery.

Email us at: marketing@airepurifiers.com.sg

Please include:

Your order number
Product name
Description of the issue
Clear photographs or videos showing the defect or damage

Our team will review your claim and advise on the next steps.

3. Product Inspection

If requested, the product must be returned to our office for inspection and verification before a repair, replacement, or refund can be approved.

Return Address:

AIRE Purifiers Pte Ltd
110 Lorong 23 Geylang
#04-03 Victory Centre
Singapore 388410

Customers are responsible for arranging and paying the shipping costs to return the product for inspection.

If the product is confirmed to have a manufacturing defect covered under warranty, AIRE Purifiers will arrange the appropriate remedy in accordance with this policy.

4. Warranty

All AIRE air purifiers are covered by a 1-Year Manufacturer's Warranty from the date of delivery.

The warranty covers manufacturing defects in materials and workmanship under normal residential or commercial use.

The warranty does not cover:

Normal wear and tear
Consumable items such as replacement filters
Cosmetic damage
Accidental damage
Water or liquid damage
Improper installation or misuse
Damage caused by unauthorized repairs or modifications
Damage resulting from failure to follow the product's operating instructions

Warranty service is available within Singapore.

5. Refunds

Refunds are only considered where:

the product is confirmed to have a manufacturing defect that cannot be repaired or replaced;
the incorrect item was supplied; or
another refund has been approved by AIRE Purifiers.

Once the returned product has been inspected, we will notify you of the outcome.

If approved, refunds will be processed to the original payment method within 7–10 business days. Processing times may vary depending on your bank or payment provider.

6. Exchanges

Where appropriate, we may replace a defective product with the same model or an equivalent product if the original model is no longer available.

Exchanges are subject to product inspection and stock availability.

7. Order Cancellation

Orders may be cancelled before they have been dispatched.

Once an order has been shipped, cancellations are no longer possible.

8. Singapore Consumer Rights

Nothing in this policy excludes or limits your statutory rights under Singapore law, including the Consumer Protection (Fair Trading) Act (CPFTA) and the applicable Lemon Law provisions.